One More Local Anomaly Courtesy of Our Weird Government

For Roosevelt Island, Life in a 311 Hotline Desert

Updated 15 weeks ago David Stone
For Roosevelt Island, Life in a 311 Hotline Desert

"Yet 16 years after the service hotline debuted, some 425,000 New Yorkers aren’t fully integrated into the system. That’s because of a bureaucratic quirk that essentially shafts folks who live in public housing, Battery Park City and on Roosevelt Island..." The City, April 26th, 2019.

Unusual in many ways, another not so well known Roosevelt Island distinction got called out in an article - What's the 311? Stranded in New York's Service Hotline Desert - in The City, last week.

We may have different problems than Battery Park City and public housing complexes, but we have something very much in common:

"(P)arts of New York operated by city- and state-run authorities are not fully integrated into the 311 system, 16 years after the call center answered its first complaints."

The 311 system will accept requests and complaints from anywhere in the City. Nice, except that whatever we put in gets referred outside the system with no follow up.

Take heart, though, friends and neighbors. For us, there was a spark of humor.

"On Roosevelt Island, residents know to report issues directly to the state-run Roosevelt Island Operating Corporation, staffers there said."

Kidding, right?

Click to see the Roosevelt Island delivery menu for Michael Angelo's Pizza
Click to see the Roosevelt Island delivery menu for Michael Angelo's Pizza
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