MTA's Alert System, Just a Reliable as Its Subway Service

The Trouble With Subway Service and Why RIOC Must Be Extra Alert During Tram Shutdown

Updated 22 weeks ago David Stone
F Train service worsens as MTA Alert System fails.
F Train service worsens as MTA Alert System fails.
© David Stone / Roosevelt Island Daily

As I write this, Roosevelt Island subway service is completely discombobulated because of "network communication issues at the Queensboro Tower," whatever the hell that means. Fs are running on the E, Ms on the F, etc., for some hours now, but the MTA has yet to issue a single alert via their email system.

Rush hour failures exacerbate the horrors of subway screwups. Failing to alert riders makes it all the worse.

Although the troubles started earlier, sometime before 3:00 p.m., but although no alerts reached my inbox - and probably not yours - as of 5:00, here's what their website said:

Service Change  Posted: 02/12/2019  4:47PM 

There are service changes and delays on F Subway and M Subway trains while we fix network communication issues at the Queensboro Tower. 

F Subway trains are running on the E Subway line between Jackson Hts-Roosevelt Av and 5 Av in both directions.   M Subway trains are running on the F Subway line between 47-50 Sts-Rockefeller Ctr and 36 St (Qns) in both directions.   Expect delays in E SubwayF SubwayM Subway and R Subway train service.  

With the partial Tram shutdown underway on Thursday, we're hoping RIOC takes notice and understands that extra vigilance is needed. The MTA cannot be counted on to automatically warn riders of broken service that can seriously affect commutes to and from Roosevelt Island.

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